Video Upscale: 4K, 8K Restore
Video Upscale Support
Answers to common questions about Video Upscale. Can't find yours? Write to info@orlproducts.com.
Which devices does Video Upscale work on?
Video Upscale works on iPhone and iPad, and needs iOS 26.0 or later on iPhone.
Do I need an account?
No. Video Upscale works without an account or sign-in.
Does Video Upscale collect my data?
No. Video Upscale's App Store privacy label is "Data Not Collected". Details are on the Video Upscale privacy page.
Why does Video Upscale ask for permissions?
Photos: To import the videos you choose and to save restored videos and frames.
How do I restore a purchase?
Sign in with the same Apple Account you used to buy, open Video Upscale's upgrade screen and tap Restore Purchases. Purchases belong to your account, so they also come back when you reinstall or move to a new device.
How do I cancel a subscription?
On iPhone or iPad, open Settings, tap your name, then Subscriptions, choose Video Upscale and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. Refunds are handled by Apple.
How do I contact you?
Write to info@orlproducts.com. Tell us your device, the version of Video Upscale and what happened; a person reads every message.