LiveMate – IPTV Player
LiveMate Support
Answers to common questions about LiveMate. Can't find yours? Write to info@orlproducts.com.
Which devices does LiveMate work on?
LiveMate works on iPhone and iPad, and needs iOS 16.0 or later on iPhone.
Does LiveMate collect my data?
LiveMate's App Store privacy label lists: data used to track you (usage data); data linked to you (identifiers); data not linked to you (usage data). The LiveMate privacy page explains each one and how to turn tracking off.
Why does LiveMate ask for permissions?
Local network / AirPlay: To cast to your TV, when you choose to.
How do I restore a purchase?
Sign in with the same Apple Account you used to buy, open LiveMate's upgrade screen and tap Restore Purchases. Purchases belong to your account, so they also come back when you reinstall or move to a new device.
How do I cancel a subscription?
On iPhone or iPad, open Settings, tap your name, then Subscriptions, choose LiveMate and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. Refunds are handled by Apple.
How do I contact you?
Write to info@orlproducts.com. Tell us your device, the version of LiveMate and what happened; a person reads every message.