OmniDoc Support
Contact us
Write to info@orlproducts.com, or use Settings › Contact Support in the app, which opens your own mail app. We usually answer within two working days.
It helps if you include your device and system version, the app version from Settings, what you were doing, and a screenshot. When you use Contact Support, you can choose whether to attach diagnostics.
Scanning and converting
How do I scan a document?
On the Home screen tap Scan, photograph each page, then tap Done. Searchable PDF is selected for you, so the text on the page becomes selectable and searchable. On Mac, choose File › Import from iPhone or iPad › Scan Documents to scan with a nearby iPhone or iPad.
How do I import Word, Excel, PowerPoint or iWork files?
On the Home screen tap Files and pick the file, or share it to OmniDoc from another app. Then choose what to make — for example Clean Printable for a Word file or Fit to Page Width for a spreadsheet. On Mac you can also drag files onto the window. To bring in a document from the web, paste a direct link with Import from Link; OmniDoc downloads just that one document.
How do I protect a PDF with a password?
Open the document’s actions menu (or long-press it in the Library) and choose Protect with password…. Enter the password twice. This is an OmniDoc Pro feature. Keep the password somewhere safe: OmniDoc cannot recover it for you.
How do I print?
Open a document and tap Print, or tap Print on the Home screen and pick a file. OmniDoc finds AirPrint printers on your network, so allow local network access when asked. On Mac, use File › Print, where OmniDoc’s layout options appear in the print dialog.
Recording and transcripts
How do I record and transcribe?
On the Home screen tap Record, and tap Stop when you are done. Then choose Full Transcript, which works on every device, or an AI document such as Meeting Minutes. You can also import an audio file, or a video file — OmniDoc uses only its sound. Transcription happens on your device, so allow microphone and speech recognition when asked.
Free use includes the first 15 minutes of transcription for each recording. OmniDoc Pro transcribes recordings of any length.
What do I need for meeting minutes and study notes?
AI documents use Apple Intelligence on your device, so they need a device that supports Apple Intelligence, with a supported system version, and Apple Intelligence turned on. Transcripts, scanning and every other feature work without it.
If OmniDoc says Turn on Apple Intelligence in Settings, open the Settings app, go to Apple Intelligence & Siri and turn Apple Intelligence on. Right after you turn it on, the model may still be downloading; if OmniDoc says Apple Intelligence is getting ready, try again in a few minutes.
How do Apple Watch recordings reach my iPhone?
Install OmniDoc on your Apple Watch from the Watch app on your paired iPhone. On the watch, tap Record, then Stop. The recording is saved on the watch in short segments and sent to your iPhone, where it appears in the Library. Keep the watch near the iPhone, and open OmniDoc on the iPhone if a recording has not arrived yet. The watch can also control a recording running on your iPhone.
How do I use the Mac menu bar recorder?
Click the OmniDoc icon in the menu bar and choose Record, or press ⌃⌥⌘R to start recording from anywhere. If you do not see the icon, turn on Show OmniDoc in the menu bar in OmniDoc’s Settings.
OmniDoc Pro and purchases
I paid, but Pro is not showing
Open OmniDoc’s Settings and tap Restore Purchases. Make sure the device is signed in to the same Apple Account that made the purchase, or a Family Sharing member’s account. Restoring never charges you again.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On iPhone or iPad open Settings › your name › Subscriptions; on Mac open the App Store, click your name, then Account Settings › Subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next renewal. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
iCloud sync
How do I turn iCloud sync on or off?
iCloud sync is off until you turn it on. Go to OmniDoc’s Settings › iCloud Sync. When it is on, your documents sync between your devices through your own private iCloud, which we cannot access. Each device must be signed in to iCloud with the same Apple Account and have sync turned on. Turning sync off never deletes the documents on your device.
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