Turbulence Forecast Support

Last updated: 26 September 2026

Talk to a human

Write to info@orlproducts.com. We answer in English or Vietnamese, usually within two working days.

It helps enormously if you include: your device and iOS version, the app version from Settings, the flight (airports, date, flight number), and a screenshot.

Getting started

Adding a flight

Three ways, all on the “+” button: scan the barcode on your boarding pass, drop in a screenshot or a pass file, or simply pick two airports and a date. Scanning is the quickest and gets the flight number right. If you just want to look around, tap “Try a sample flight”.

Reading the forecast

The ribbon is your whole flight, left to right. Each block is a stretch of the route, coloured by how bumpy it is likely to feel: smooth, light, light–moderate, moderate, or severe possible. Underneath it are the same stretches in words, with when, where, which flight level, and for roughly how long.

Tap any stretch to see what caused it and how the estimate was reached. Every number carries its source and the time it was valid.

What “confidence” means

How much the weather models agree, how fresh the run is, and how far ahead the flight is. High confidence means several models say the same thing about a run that was published recently. Low confidence means they disagree, or the data is old, or the flight is still days away. It is a statement about the forecast, not about how bumpy the flight will be.

Why the forecast changed

Weather models are re-run several times a day. A flight three days out will move around; the same flight six hours out usually settles. Turbulence Forecast shows you when it last checked and what changed since, so a change is never a surprise.

The route matters too. Until the airline files a flight plan, Turbulence Forecast uses the great-circle route with a corridor either side, and says so. The real track can differ, which is exactly why the corridor is drawn.

Turbulence Forecast Pro

What Pro adds

Flight Deck Live with your GPS position on the line, the Live Activity on your Lock Screen, the Apple Watch app, Pilot Maps with wind barbs and the jet core, the altitude heatmap and the accuracy ledger. The core forecast stays free.

I paid, but Pro is not showing

Tap Restore purchases in Settings, or on the paywall. Make sure the device is signed in to the same Apple Account that made the purchase. Restoring never charges you again.

If the restore cannot reach the App Store, Turbulence Forecast tells you that rather than claiming you own nothing — try again on a connection.

Cancelling

Go to Settings › your name › Subscriptions on your device, or use the manage-subscription link in Turbulence Forecast’s Settings. Cancelling stops the next renewal and you keep Pro until the period you paid for ends. Deleting the app does not cancel a subscription.

Refunds

Apple handles refunds, at reportaproblem.apple.com. If the app misbehaved, please write to us first.

Flight Deck

Flight Deck is the in-flight screen: where you are on the line, what is coming, and the Ride Meter measuring what you actually feel. It works with no signal — the forecast is already on your device.

It asks for location while you use it, so it can place you on the line. Decline and it still works, estimating your position from the schedule and saying so on screen.

On a Mac, Flight Deck is unavailable and says why: a Mac has no GPS and no motion sensors.

Permissions

Camera — only to read a boarding pass barcode. The image is not saved or sent.
Location (While Using) — only during Flight Deck, to place you on the line. It never leaves your device.
Motion — the Ride Meter and telling climb from cruise. On device.
Notifications — asked only after you save a flight. All notifications are scheduled locally.

Changed your mind? iOS Settings › Turbulence Forecast has every switch. The app never asks twice and never blocks a screen because you said no.

Devices and languages

Turbulence Forecast runs on iPhone and iPad, on Apple silicon Macs, and on Apple Watch. The Watch app and the widgets read the flight your iPhone already has.

It is available in English, Tiếng Việt, Español, Português (Brasil), Deutsch, Français, Italiano, 日本語, 한국어 and 简体中文. Change it in Settings › Language inside the app — it does not have to match your device language.

Quiet Mode

If reading about turbulence is itself the stressful part, Quiet Mode softens the palette and the wording without changing a single number. It is in Settings.

Known limits

Pilot reports are dense over the United States and sparse elsewhere. Turbulence Forecast says when it has none rather than implying calm.
Some regions publish no public airspace boundary data, so those boundaries are not drawn at all rather than approximated.
Until the airline files a plan, the route is the great circle with a corridor. Real tracks differ.
Weather providers have daily quotas. If one is reached, Turbulence Forecast says the service asked us to come back rather than showing a stale forecast as fresh.
Flight Deck, the Ride Meter and the Apple Watch app need sensors a Mac does not have, so they are unavailable there.

One safety note

Turbulence Forecast is a comfort forecast, not a flight-planning tool. Only the crew and air traffic control choose the route and the altitude. Follow crew instructions, and keep your seat belt fastened whenever you are seated.

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